We have a 24 hours answering service. You can leave a message with a real live person at any time and they will then email this message to us so that as soon as we are in the office we can deal with your query.
Emergencies: Emergencies are very rare in orthodontics. If however you are abroad and have a problem and are unable to come into the office, then you need to go to an orthodontist or a dentist in the country to cut the braces as necessary to make you comfortable and we can repair the braces when you come back
The most common cause of discomfort is wires sticking out. In this case please use the wax we provided. If in very early wires, you may be able to cut the wire with a nail-clipper but the heavier wires you will not be able to cut. You will need a dentist or orthodontist to cut the wire. The most important way to prevent discomfort is to remember not to eat jellies and toffees so that the wires do not spin around and do not break. If the teeth are sore at the start, remember this will pass and we would advise taking Ibuprofen or Nurofen provided you are not allergic to it.
If you have any queries just remember we will be delighted to talk to you during office hours and outside of office hours we have a 24 hour answering service where you can leave a message and we will get back to you as soon as humanly possible.